Short answer: In the first 90 days, prioritise gentle bedding-in miles, keep wash and interior care suited to bespoke materials, book servicing to schedule, and call Van Haven in Shillingstone early if anything feels off - aftercare is part of the ownership model, not an add-on.
Handover day is loud and good. Day 30 is quieter - and where long-term quality is protected.
Days 1-14 - learn the van
- Walk every system again with the handover notes
- Check tyre pressures cold after the first long run
- Note any rattles with location and speed - specifics help the workshop
- Avoid aggressive detailing products on fresh exterior film, wraps or bespoke paint
Days 15-45 - settle the interior
Bespoke leather, carpets and cabinetry need ordinary care done properly: wipe spills quickly, use products suited to the trim you specified, and keep moisture under control if you overnight in damp UK weather.
Days 45-90 - service rhythm
Van Haven aftersales programmes are built to fit real life, not dealer theatre. Bring the van back to Dorset when scheduled work is due, or talk to the team if you are based further afield and need a plan. Warranty cover on conversion items sits alongside the base vehicle manufacturer warranty - keep both paper trails tidy.
When to call Shillingstone
Call 01258 577016 if you notice electrical intermittent faults, water ingress, seating or cabinetry movement, or anything that changed after a motorway run. Early photos help.
Questions after collection? Contact aftercare or read warranty.
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