Short answer: On handover day at Van Haven HQ in Shillingstone you should expect a structured walkthrough: paperwork and keys, systems demo, exterior and interior inspection, a short road familiarity check, and time for questions - viewings and collections are by appointment.
Delivery day is the last page of the buying process - and the first page of ownership. We treat it like a quality gate, not a photo opportunity alone.
Before you arrive
- Confirm appointment time (Mon-Sat 09:00-17:00; Sunday closed)
- Bring ID and any finance documents requested
- Plan enough time - do not squeeze handover into a 20-minute gap
- Address: Unit 1-4 St Patricks Industrial Estate, Shillingstone, DT11 0SA
The walkthrough checklist
- Paperwork - sales, warranty, V5 / registration items as applicable
- Keys and security - remotes, locks, any tracking features fitted
- Cabin systems - power, lighting, heating / climate, media
- Seating and storage - operation of every mechanism you specified
- Exterior - panels, glass, lighting, any aero or styling packs
- Fluids and tyres - baseline checks before first independent miles
- Questions - anything unclear gets answered on site, not by email later
Film it
If we capture your handover for the Journal, the useful cut is systems-first, not drone gloss. Owners rewatch how the cabin power and seating work more than the hero shot on the yard.
After you leave
Keep the first week gentle. If something needs attention, call the team that built the van - 01258 577016.
Ready to plan collection or a pre-buy tour? Contact Van Haven.
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